Health Guidance

Since the beginning, the ‘needs of the patient come first’ has been Mayo Clinic’s mantra. This commitment to quality, safety and outcomes is squarely at the center of our solutions. From symptom triage to health information to global medical support, Mayo Clinic expertise makes its way into the hands of consumers to protect and improve health and drive cost-effectiveness through right-sized utilization of health care services. Helping you navigate your way to better health – because life doesn’t come with a roadmap.

Ask Mayo Clinic

Using sound judgment backed by a wealth of clinical resources and technology-rich tools, experienced registered nurses provide trustworthy advice to callers who are ill, injured or seeking reliable health information. Using the protocols and algorithms that are used in the Mayo Clinic practice, nurses empower callers to determine care that is safe and cost-effective for ‘best case scenario’ outcomes. Guiding callers to the right level of care, in the right setting, at the right time – for all the right reasons.

Ask Mayo Clinic Online

Innovative, user-friendly and web-based, this self-service triage application leverages Mayo Clinic algorithms and telephonic nurse line integration to help consumers make informed decisions about if and when to seek care. Secure and robust, the tool covers more than 300 symptoms, with actionable recommendations and an option to speak with a registered nurse. Curb unnecessary spending with trustworthy guidance when people need it the most – in the middle of the night or the middle of nowhere.

Ask Mayo Clinic on Critical Illness

Leveraging Mayo Clinic expertise, a critical illness support service option adds depth and value to health and benefit offerings. An extension of Ask Mayo Clinic nurse line, experienced registered nurses help individuals and their caregivers navigate the challenges of a critical illness. Around the clock, they offer trustworthy, caring guidance and reliable information to help callers better understand a diagnosis, make wise decisions about potential treatment, explore options for a second opinion and learn practical coping strategies.

Mayo Clinic Preferred Response

This distinctive program offers premium, round-the-clock access to world-class medical support services in times of need. From the simple to the complex, Mayo Clinic Preferred Response helps members navigate any health concern while at home or away. This health care ‘safety net’ features symptom triage, provider referrals, travel planning, medical evacuation and more. Around the world or across the street, we’ll safeguard your health – so you can live your life.

Mayo Clinic Health Coaching for Pregnancy

To promote the health of pregnant women and their newborns, we offer the Mayo Clinic Guide to a Healthy Pregnancy book, the Mayo Clinic on Pregnancy mobile app, and phone-based coaching with a registered nurse. Through a series of proactive calls, nurses evaluate the risk of complications, provide personalized educational materials, and encourage compliance with prenatal provider visits and attendance at prenatal classes. Support for pregnant women from conception to birth – because Mayo Clinic delivers.

Contact Us

Let’s improve the health of your organization – and your bottom line. Contact us via email or call us!

800.430.9699